Shipping Policy
Last updated: February 2026

ORDER PROCESSING
We aim to dispatch all orders within 1–2 business days (Mon–Fri, excluding UK bank holidays). You’ll receive a dispatch email once your order is on the way.
Busy periods: During launches, sales and holidays, dispatch may take a little longer - thanks for your patience.

UK SHIPPING

• Standard Delivery: approx. 3–5 business days from dispatch — £3.50

• Free Shipping: FREE on UK orders over £100

INTERNATIONAL SHIPPING
We ship worldwide. Rates and estimated delivery times are shown at checkout. Typical delivery 7–14 business days, depending on destination and customs.
Duties & taxes: Import VAT/duties are set by your country and are the customer’s responsibility.

ADDRESS & DELIVERY INFO
Please provide a complete and accurate address. If you’d like a safe place or neighbour delivery, set this with the courier where available. If a parcel is returned to us due to an incorrect address or repeated delivery attempts, shipping costs may be non-refundable.

MISSED, DELAYED OR LOST PARCELS
If your tracking shows delivered but you haven’t received it, or you’ve had a missed-delivery notice, please contact us within 3 days of the scan with your order number so we can investigate with the courier. Claims reported outside this window may not be eligible for insurance review.

If your tracking hasn’t updated or your parcel appears to be stuck in transit, this must be flagged to us within 7 days of it being marked as shipped. Unfortunately, if we are not notified within this timeframe, we’re unable to open a claim or request an investigation with Evri.

PRE-ORDERS (if applicable)
Items marked Pre-Order ship on or before the date stated on the product page. Orders containing both in-stock and pre-order items ship togetherunless we arrange otherwise. Pre-orders can’t be cancelled once placed, but once delivered they’re covered by our Returns Policy.

CONTACT
Questions about shipping? Email info@adelfiuk.com and we’ll help.